Frequently Asked Questions
What file types do you accept for custom logos or artwork?
We accept most common file types, including .jpg, .png, .ai, .pdf, and .svg. For the best results, we recommend a high-quality, two-dimensional black-and-white image. If you’re unsure whether your file will work for engraving, feel free to email it to us at medallionmakerbranding@gmail.com and we’ll be happy to review it.
What type of glue should I use?
For our Brass and Aluminum medallions we recommend the use of either Epoxy or CA Glue for a strong permanent adhesion.
For Wooden medallions standard PVA wood glue such as titebond is recommended.
Do you offer bulk pricing discounts?
Yes - We offer bulk pricing. To inquire about pricing for your project please email us at medallionmakerbranding@gmail.com
How are the medallions installed ?
You can refer to video examples on our youtube channel here - MMB YOUTUBE
Or view our installation instructions here-
Do you provide proofs before engraving?
Yes, we typically supply digital proofs for review and approval within 1-2 business days.
Note- Please provide feedback about your proof within 7 days to keep production times on schedule. If we do not receive a response within 7 days, we will proceed with the initial draft. You will not be able to make changes once production has begun.
Will my medallion finish look exactly like the photos on your website?
Not necessarily. We offer several finish options, including brass-on-brass, rustic, and patina. Because each medallion is custom-made and brass naturally responds to finishing processes in unique ways, no two pieces will look exactly alike. Color tones, shading, and surface patterns may vary slightly. This variation is part of the handmade character and ensures every medallion is truly one-of-a-kind.
What is the difference between an oil finish and a lacquer finish?
An oil finish provides a light protective coating that leaves the brass looking its most natural. Over time, the brass will continue to age, patina, and tarnish—something many customers appreciate for its character.
A lacquer finish is a sprayed-on protective film that helps preserve the bright brass color for much longer. While it offers stronger protection, it does leave a semi-visible coating that may show scratches with handling.
How long does it take to receive my order?
Because every medallion is made to order, production and shipping times can vary. Most orders ship within 1–3 weeks, depending on the design complexity and volume of your order. Small, single medallion orders may be on the shorter end of that range, while larger or highly detailed projects may take a bit longer.
Please note that custom shapes and sizes typically require additional lead time.
If you’re working on a tight deadline, please reach out before ordering and we’ll let you know our current turnaround time.
Where do you ship?
We ship worldwide! Many international regions are already available at checkout on our website. If you’re an international customer and don’t see your location listed, please email us at medallionmakerbranding@gmail.com. We’ll be happy to set up a custom shipping invoice for you.
Can you make custom sizes or shapes that aren’t listed?
Yes! We can create medallions in custom sizes and shapes. Pricing depends on the scope of your project, such as medallion dimensions, quantity, and special finishing treatments.
Can I reorder the same medallion design later?
Yes, we keep all customer logos on file so you can reorder at anytime.
Can you create a design if I don’t have artwork?
We have a library of free use logo templates we can utilize to create custom medallions with your business name - Please visit our template logo page here :
https://www.medallionmakerbranding.com/products/stock-logos
Couldnt find your anwser ?
We are available to help, if you couldnt find the information you were looking for please reach out to us directly.